Frequently Asked Questions

Everything you need to know about shopping with ONO.

What are your standard shipping times?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is ONO's return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

ONO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products covered by a warranty?

Yes, many of our retail products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages under the 'Specifications' tab.

Can I change or cancel my order after it's been placed?

We process orders quickly, but we will try our best to accommodate changes. Please contact our support team within 1 hour of placement to request a cancellation or modification.